Terms and Conditions
Terms and Conditions
TERMS, CONDITIONS AND CANCELLATION POLICY
- All payments should be made in Foreign Exchange.
- For the services contracted, advance payment should be made to process/hold the booking on a confirmed basis.
- We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
- Balance amount will be paid either before your departure from your country or upon arrival in INDIA-but definitely before the commencement of the services.
- Apart from the above in some cases like special Luxury train / train journeys, hotel/resort bookings during the peak season (X-Mas & New Year) full payment is required to be sent in advance.
- We need total payment as mentioned in mail / Invoice in our bank account. Transaction fees of bank/ credit card or transfer charges will be bear by services taker. As quoted prices is only tour cost. No transaction fees included in above cost.
Upon arrival in India, the payment can be made through currency notes or travelers cheques or through Master / Visa / American Express Credit Card. In case of payments through a Credit Card, the bank transaction charges-as applicable-would be levied over and above the total amount.only. Based on the transactional requirements, payments can be made through one of the following methods: Visa/ MasterCard/ American Express Credit Card (bank transaction charges applicable) Bank/ Wire/ Telegraphic/ NEFT Transfer Banker's Cheque / Bank Draft Cash deposit We do not accept payments through cheque.
POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing well in advance.
Cancellation charges would be effective from the date we receive letter in writing and would be as follows : -
- 40 days prior to arrival - 25% of the advance deposited
- 15 days prior to arrival - 30% of the total tour cost (except the transaction charges)
- 10 days prior to arrival - 40 % of the total tour cost (except the transaction charges)
- 72 hours prior to arrival - 50% of the total tour cost (except the transaction charges)
- Less than 72 hours or no show - NO REFUND.
In case of special train journey, special airfare journey and peak season hotel bookings a separate cancellation policy is applicable which would be advised as and when required.
In case of 'No Show'- No Refund During "Peak-Season," which is defined by the density of tourist inflow in each region, and may vary from place to place and hotel to hotel, any particular hotel may implement a different cancellation policy. The travel agent is bound to follow the hotel specific cancellation policy; and in case of variation from the above stated policy, the excess in cancellation charges will be borne by the client and not by the travel agent. Modifications/Cancellations sent directly to the hotel will not be honored.
For outbound Travel from India, Visa processing charges and fees are fully non-refundable in case of cancellation of trip and also in case of Visa denial by the respective embassy.
In regard to refund of unused / un-utilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Any refund against a payment received through a Credit Card, will be made on the same credit card only.
In case you cancel the trip after commencement, refund would be restricted to a limited amount that would depend on the amount which we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, transportation and missed meals etc. we will not bear any responsibility to refund.
Refund process may take 2 - 7 weeks due to banking procedures. If the refund is made through Bank transfer or other mode, the bank charges / outward remittance charges would be deducted from the refund amount. We prefer to refund money in same account or credit card from where we receive it after deducting money transfer charges.
No deductions will be made for the refunds (except the transaction charges), which are made due to unavailability of services. If the services requested are unavailable during the requested period, we will offer similar alternatives well before the commencement of the services and if the client does not find the alternatives acceptable, the advance will be refunded. However, once the alternative service is accepted by the client, cancellation of the same will be subject to the above stated cancellation policy.
HIKE IN CHARGES:
After finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost, Air/Train fare or guide charges by the Govt of India, the same would be charged as extra.
Glimpses Holidays Private Limited shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly -due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
Glimpses Holidays Private Limited shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
Glimpses Holidays Pvt. Ltd. acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage's & personal property/s at all times are at the client's risk.
We have taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in our Web Sites. However, Glimpses Holidays Pvt. Ltd. is not responsible for any changes made by the supplier of which we have not been informed.
Glimpses Holidays Pvt. Ltd. will not be responsible for any lapse in services provided by third party vendors like hotels or airlines or transporters. We take reasonable care while patronizing a vendor; however, may not under any circumstances guarantee the standard of services provide by the same.
Modification of These Terms and Conditions Glimpses Holidays Pvt. Ltd. reserves the right to amend/modify the terms, conditions, and notices as suitable in the interest of the clients and the company; and to comply with the legal requirements governing the industry.Legal jurisdiction For any dispute, the Civil Court of New Delhi, India is to be acknowledged as the sole competent authority.